About Us

After, Inc. is a pioneer in the Warranty Services industry.

Who we are

Since 2005, we have helped some of the world’s top brands transform their businesses after the point of sale.

In 2021, we launched QuickSuite, a modular set of SaaS technologies to help manufacturers, retailers, and e-commerce sellers of any size build deeper relationships with their customers and increase loyalty and lifetime value. The suite covers the entire post-sale lifecycle and includes: QuickReg®, QuickCover®, QuickClaim®, QuickInsight®, and QuickRenew®.

Headquartered in Norwalk, CT with offices in New York City, After, Inc. is part of Galway Holdings Group, a financial services distribution company with a focus on data analytics, technology transformation, and innovative risk-sharing solutions.

Our Warranty Services drive

  • Higher customer
    satisfaction
  • Product reliability &
    brand equity
  • Lower claims costs
  • Additional revenue &
    profit opportunities.

Where We’re Going

Our vision is to be the global leader in post-sale customer experience technology.

How We’ll Get There

Our mission is to enable meaningful connections between brands and their customers through technology, helping them turn buyers into loyal, brand advocates.

What We Value

  • Changing the Game
    The world is changing. Be enthusiastic about the future. Take ownership and find opportunities in an always-changing business landscape.
  • Promoting Diversity
    Avoid group think. Welcome the opinions of others. Embrace diverse backgrounds. Know that our differences make us stronger
  • Building Trusted Relationships
    Nothing happens without trust. Commit to your clients. Be honest. Deliver results. Create lasting partnerships that feel like friendships.
  • Being Data Nerds
    It’s all about data. Whether you are a statistician or a marketer, use data to extract patterns, develop hypotheses, test and iterate.
  • Never Stop Learning
    Focus on experiences, from the customer journey to self-improvement. Always strive to be the best you can be.

After, Inc. by the Numbers

  • 21%
    Lower Acquisition
    Costs
  • 46%
    Higher Conversions,
    Renewals & Upsells
  • 53%
    Increased Program
    Profits

Our Team

  • Mike McMullen
    Chairman
  • Nathan Baldwin
    CEO
  • David King
    CTO
  • Dawn Taylor
    CRO
  • Scott Morrison
    EVP, Business Development
  • Paul Swenson
    EVP, Business Development
  • Stacey Wisniewski
    Sr. Director, Marketing
  • Dan Adelsberg
    Group Director, Analytics
  • Karen Clymer
    Group Director, Client Services
  • Patrick Sheen
    EVP
  • Chris Dauk
    EVP, Business Insights